Store Policy

Please review our store policies carefully before placing your order. By placing an order with Everyday Hair Co., you acknowledge and agree to the policies outlined below.  

PROCESSING, SHIPPING & LOCAL DELIVERY

SHIPMENT AND LOCAL DELIVERY DAYS ARE MONDAYS AND THURSDAYS.

  • All orders require a processing period before they are shipped or scheduled for local delivery. Processing time does not include carrier transit time.
  • Standard Hair Orders: Please allow 3–5 business days for processing. Orders are prepared according to our Monday and Thursday shipment schedule. After your order has been processed and shipped, USPS delivery typically takes approximately 5–7 business days, excluding weekends and holidays.
  • Weekend Orders: Orders placed Friday through Sunday will begin processing on the following business day.
  • Shipping and processing times may be delayed due to inclement weather, carrier delays, holidays, or circumstances outside of Everyday Hair Co.'s control.  

COMPLIMENTARY LOCAL DELIVERY

Complimentary local delivery is available for eligible addresses within our designated delivery area. Eligibility is determined by the delivery address entered at checkout.

Local delivery orders are subject to our standard processing time. Deliveries are made on Mondays and Thursdays between 10:00 AM and 2:00 PM CST.

In the event of inclement weather or unsafe travel conditions, local deliveries will be postponed and completed on the next business day when conditions are safe for delivery.

Once your order is ready, you will receive a notification with delivery details. Please provide a complete and accurate delivery address and phone number at checkout.

Everyday Hair Co. is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete addresses, inaccessible delivery locations, incorrect contact information, inclement weather, or circumstances outside of our control.

COMPLIMENTARY U.S. SHIPPING

Complimentary standard U.S. shipping is available on orders of $400 or more, after discounts and before applicable taxes.

Orders below $400 will be charged the applicable shipping rate at checkout.

Complimentary shipping applies to eligible U.S. orders only and does not include expedited or international shipping.

ACCESSORIES  

Accessory orders are shipped via USPS.  

Please allow approximately 3–5 business days for accessory orders to be processed and shipped.  

CANADA ORDERS

Orders shipping to Canada require additional processing and shipping time.

  • Canada orders typically require 6–12 business days for processing and shipment via USPS Priority Mail International.
  • A physical shipping address is required for orders shipping to Canada.
  • Canadian customers may be responsible for applicable taxes, customs duties, import fees, brokerage fees, and other charges associated with their order.
  • These fees are not included in the purchase price or shipping charge and are the responsibility of the customer.
  • We recommend contacting your local customs authority if you are unsure about applicable fees.
  • Packages held by customs may require an additional 1–5 business days or longer for inspection and release.
  • Everyday Hair Co. is not responsible for delays caused by customs or for taxes, duties, import fees, or customs charges associated with Canadian shipments.

LOST, STOLEN & DELIVERED PACKAGES

Everyday Hair Co. is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided at checkout.

  • Orders over $200 may require a signature upon delivery.  
  • If you will not be available to receive a signature-required package, you may contact your local USPS location to request that the package be held for pickup.  
  • If your tracking information states that your package has been delivered but you cannot locate it, please contact your local USPS location and/or submit a claim with USPS.  
  • Everyday Hair Co. is not responsible for packages marked DELIVERED by the carrier.  

For additional information regarding USPS services and package holds, please visit the official USPS website.  

INCORRECT SHIPPING OR LOCAL DELIVERY ADDRESSES

Please carefully review your shipping or delivery information before completing your order.

Customers are responsible for providing a complete and accurate address, including apartment, suite, or unit numbers when applicable.

Everyday Hair Co. is not responsible for orders shipped or delivered to an incorrect or incomplete address provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed, shipped, or scheduled for local delivery.

ORDER CHANGES & CANCELLATIONS

Orders begin processing shortly after they are placed. If you need to request a change or cancellation, please contact Everyday Hair Co. as soon as possible.

While we will do our best to accommodate your request, order changes and cancellations are not guaranteed once processing has begun.

Orders that have already been processed, prepared for shipment, or shipped cannot be canceled or modified.

RETURN & EXCHANGE POLICY

ALL SALES ARE FINAL.

Due to the sanitary nature of our products, Everyday Hair Co. does not accept returns or exchanges on hair extensions or accessories due to change of mind, personal preference, incorrect length or texture selection, or other non-defect-related reasons.

Returns are only considered if an item arrives damaged, defective, or incorrect due to an error on our part.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, you MUST contact us at hello@everydayhairco.com within 7 calendar days of the confirmed delivery date to request a return.

Please include your order number, a description of the issue, and clear photos or video showing the condition of the item so that we can review your request.

To be eligible for a return, your item must be in the same condition in which you received it, including:

  • Unworn and unused
  • Unaltered
  • Unwashed
  • Uncut
  • Uncolored
  • Free of odors
  • Free of damage caused after delivery
  • Free of any signs of use
  • With all original tags attached
  • In its original packaging

Hair that has been installed, cut, colored, washed, chemically treated, worn, or otherwise altered is not eligible for return or exchange.

If your return request is approved, the item MUST be mailed back within 7 calendar days of the date your return is approved. Proof that the package was accepted by the shipping carrier within the 7-day return window may be required.

Do not send any item back without first contacting us and receiving return approval. Unauthorized returns will not be accepted.

Approval of a return request does not automatically guarantee a refund. Once your returned item is received, it will be inspected to verify the reported defect, damage, or incorrect item and to ensure it meets our return eligibility requirements.

If the item is confirmed to be defective, damaged upon arrival, or incorrect due to an error by Everyday Hair Co., we may issue a refund, provide a replacement, or offer another appropriate resolution.

Everyday Hair Co. reserves the right to decline any return that does not meet the requirements outlined above.

DIGITAL PRODUCTS & E-GUIDES

Due to the digital nature of our E-Guides and downloadable products, all digital product sales are final and non-refundable once purchased or delivered, except where otherwise required by applicable law.

Digital products are delivered electronically using the email address provided at checkout. Please ensure your email address is entered correctly when placing your order.

If you experience an issue accessing or downloading your purchase, please contact hello@everydayhairco.com and include your order number so we can assist you. 

Purchasing an Everyday Hair Co. digital product is for personal use only. Digital products may not be reproduced, resold, redistributed, shared, or used for commercial purposes without written permission from Everyday Hair Co.

CUSTOMER SERVICE

Customer Service Hours:

Monday–Friday

10:00 AM–4:30 PM CST  

Please allow 24–48 business hours for a response.  

For questions or concerns regarding your order, please contact us through our Contact Us page.  

Thank you for shopping with Everyday Hair Co. We appreciate your business and are committed to providing you with a seamless shopping experience.