Shipping policy

PROCESSING & SHIPPING

SHIPMENT DAYS ARE MONDAYS AND THURSDAYS.  

All orders require a processing period before they are shipped. Processing time does not include carrier transit time.  

  • Standard Hair Orders: Please allow 3–5 business days for processing. After your order has been processed and shipped, USPS delivery typically takes approximately 5–7 business days, excluding weekends and holidays.  
  • Weekend Orders: Orders placed Friday through Sunday will begin processing on the following business day.  
  • Tracking information will be sent to the email address provided at checkout once your order has shipped.  
  • Shipping and processing times may be delayed due to inclement weather, carrier delays, holidays, or circumstances outside of Everyday Hair Co.'s control.  

COMPLIMENTARY U.S. SHIPPING

Complimentary standard U.S. shipping is available on orders of $400 or more after discounts and before applicable taxes. Orders below $400 will be charged the applicable shipping rate at checkout.

ACCESSORIES  

Accessory orders are shipped via USPS.  

Please allow approximately 3–5 business days for accessory orders to be processed and shipped.  

INTERNATIONAL ORDERS

International orders require additional processing and shipping time.  

  • International orders typically require 6–12 business days for processing and shipment via USPS.  
  • A physical shipping address is required for international orders.  
  • International customers may be responsible for applicable sales tax, customs duties, import fees, and other charges associated with their order.  
  • These fees are not included in the purchase price or shipping charge and are the responsibility of the customer.  
  • We recommend contacting your local customs office if you are unsure about applicable fees in your country.  
  • Packages held by customs may require an additional 1–5 business days or longer for inspection and release.  

Everyday Hair Co. is not responsible for delays caused by customs or for any taxes, duties, or customs fees associated with international shipments.  

LOST, STOLEN & DELIVERED PACKAGES

Everyday Hair Co. is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided at checkout.

  • Orders over $200 may require a signature upon delivery.  
  • If you will not be available to receive a signature-required package, you may contact your local USPS location to request that the package be held for pickup.  
  • If your tracking information states that your package has been delivered but you cannot locate it, please contact your local USPS location and/or submit a claim with USPS.  
  • Everyday Hair Co. is not responsible for packages marked DELIVERED by the carrier.  

For additional information regarding USPS services and package holds, please visit the official USPS website.  

INCORRECT SHIPPING ADDRESSES

Please carefully review your shipping information before completing your order.  

Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, or unit numbers when applicable.  

Everyday Hair Co. is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.  

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has been processed or shipped.  

ORDER CHANGES & CANCELLATIONS

Orders begin processing shortly after they are placed. If you need to request a change or cancellation, please contact Everyday Hair Co. as soon as possible.

While we will do our best to accommodate your request, order changes and cancellations are not guaranteed once processing has begun.

Orders that have already been processed, prepared for shipment, or shipped cannot be canceled or modified.

RETURN & EXCHANGE POLICY

ALL SALES ARE FINAL.  

Due to the sanitary nature of our products, Everyday Hair Co. does not accept returns or exchanges on hair extensions, or accessories unless the order was incorrect or there was an error on our part.  

INCORRECT ITEMS  

If you receive an incorrect item due to an error made by Everyday Hair Co., please contact us as soon as possible.  

Once the error has been verified, we may provide the correct item or issue store credit, at our discretion.  

Any item approved for return must be:  

  • Unworn  
  • Unaltered  
  • Unwashed  
  • Free of odors  
  • Free of damage  
  • Free of any signs of use  
  • In the same condition in which it was received  

We reserve the right to decline any return that does not meet these requirements.  

Hair that has been installed, cut, colored, washed, chemically treated, or otherwise altered is not eligible for return or exchange.  

If you have questions or concerns regarding your order, please contact us before sending anything back. Unauthorized returns may not be accepted.  

DIGITAL PRODUCTS & E-GUIDES

Due to the digital nature of our E-Guides and downloadable products, all digital product sales are final and non-refundable once purchased or delivered, except where otherwise required by applicable law.

Digital products are delivered electronically using the email address provided at checkout. Please ensure your email address is entered correctly when placing your order.

If you experience an issue accessing or downloading your purchase, please contact hello@everydayhairco.com and include your order number so we can assist you. 

Purchasing an Everyday Hair Co. digital product is for personal use only. Digital products may not be reproduced, resold, redistributed, shared, or used for commercial purposes without written permission from Everyday Hair Co.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item due to an error made by Everyday Hair Co., please contact us within 48 hours of delivery so we can review and resolve the issue.

Please include your order number and clear photos of the item received when contacting us.

Do not wash, install, cut, color, alter, or otherwise use the item before contacting us. Items that have been worn, installed, washed, altered, or used may not be eligible for replacement.

Once the issue has been verified, Everyday Hair Co. will work with you to provide an appropriate resolution, which may include replacement of the incorrect or damaged item when applicable.

Any return must be authorized by Everyday Hair Co. before it is sent back. Unauthorized returns may not be accepted.

CUSTOMER SERVICE

Customer Service Hours:

Monday–Friday

10:00 AM–4:30 PM CST  

Please allow 24–48 business hours for a response.  

For questions or concerns regarding your order, please contact us through our Contact Us page.  

Thank you for shopping with Everyday Hair Co. We appreciate your business and are committed to providing you with a seamless shopping experience.